Vincent Mirabelli is a leader in the fields of Business Process Improvement, Business Analysis and Lean Six Sigma. He is a Principal at Global Project Synergy Group, a founding member of The Uncommon League, and host of the podcast, “In Process”. A highly sought after speaker and instructor, Vince’s primary focus has been to share his knowledge and experience, helping businesses develop a culture of operational excellence. He is a certified Project Management Professional (PMP®), Certified Business Analysis Professional (CBAP®), Certified Customer Experience Professional (CCXP), a Lean Six Sigma Master Black Belt, and a Trained Facilitator of LEGO(R) Serious Play (R) methods and materials.

Description:  "To be (better), or not to be (better)... Any company that wants to grow, innovate and continuously perfect their products, processes, or services needs to be engaged in consistently evaluating the way they do business. After all, we’ve seen what happens when an organization’s process falters or breaks down; a sponsor pulls out of supporting an initiative, a customer’s outrage goes viral (which is particularly relevant given the current state of the internet,) and for exchange listed companies, your market share may drop, leaving you in a precarious position with shareholders (or for public companies, you face rising administrative, reactionary costs to deal with an influx of negative sentiment). After all, a business is only as good as their projects and processes allow, which is why you must be relentless in your pursuit of ways to enhance, improve, streamline, standardize or overhaul certain parts of your projects and processes, as needed. In short, if you are a business owner or a project leader, you need to shape your work around a culture than enables continuous success. But how can you do that? Where would you even start? With Act 1, of course. Alas, In "Building a Culture of Continuous Improvement: A Tragedy in Three Acts", we'll examine some of the do's, the don'ts, and the "you did what's!" learned over the course of my career helping organizations develop cultures of continuous improvement. And because this is not just about executing projects, but about all the other "stuff" that comes along with that, you probably shouldn't expect a happy ending. I mean, there's "tragedy" in the session title, so not exactly a spoiler. Which also means it'll be brutally honest, and probably a lot of fun.